Front Desk Duty Manager - Luxury Hospitality Career in Bali

Join Tugu Hotel, a premier luxury hospitality brand in Bali, as a Front Desk Duty Manager and become the face of exceptional guest experiences. We seek a dynamic, business-minded professional who embodies leadership, passion, and a commitment to creating unforgettable moments for our guests. In this role, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll have the opportunity to work in some of Bali's most stunning settings.

As a Front Desk Duty Manager at Tugu Hotel, you'll manage the front desk operations with precision and efficiency, utilizing tools like PMS (Property Management System) and CRM (Customer Relationship Management) software. Your day will be filled with engaging conversations, problem-solving, and ensuring that every guest feels valued and cared for. This role offers a dynamic work environment where you can grow both personally and professionally, with opportunities for advancement and development.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins, check-outs, and guest inquiries, ensuring a seamless and efficient process.
• Utilize PMS and CRM software to streamline operations and enhance guest experiences.
• Provide exceptional customer service, addressing guest needs and concerns with a friendly and professional demeanor.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
• Handle reservations, cancellations, and modifications, ensuring accurate and timely updates.
• Monitor and maintain front desk records, ensuring compliance with hotel policies and procedures.
• Train and mentor front desk staff to uphold high standards of service and professionalism.
• Stay updated with industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in front desk management or a related role in the hospitality industry.
• Proven track record of delivering exceptional customer service and guest satisfaction.
• Strong knowledge of PMS and CRM software, with the ability to use these tools effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Leadership and team management abilities, with the capacity to train and mentor staff.
• Fluency in English, both written and spoken, is a must.
• Ability to work in a fast-paced, high-pressure environment.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.

🛠️ Keahlian

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