BPO Quality Manager

Are you a seasoned BPO Quality Manager looking to drive operational excellence in a dynamic and fast-paced environment? Join our team in beautiful Bali and lead quality operations across multiple accounts, ensuring exceptional customer experiences and business outcomes. In this role, you'll work closely with our team of dedicated professionals to implement and monitor quality standards, conduct regular audits, and provide actionable insights to improve processes. Private Advertiser is a leading company in the BPO industry, known for its commitment to innovation and customer satisfaction. Based in Denpasar, our team is spread across various locations including Canggu, Ubud, Jimbaran, Nusa Dua, Kuta, and Badung, offering a vibrant and supportive work environment.

As a BPO Quality Manager at Private Advertiser, you will be responsible for overseeing the quality of our services, ensuring that our clients receive the highest level of service. You will work with various tools and software such as QAPro, Genesys, and Salesforce to monitor and improve quality metrics. This role offers a competitive salary ranging from IDR 15,000,000 to IDR 25,000,000 per month, along with opportunities for professional growth and development.

Join us and be part of a team that values excellence and innovation. We are looking for a BPO Quality Manager who is passionate about quality assurance and has a proven track record in driving operational excellence. If you are ready to take on this challenging and rewarding role, we invite you to apply and become a part of our growing team in Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee the quality of BPO services to ensure client satisfaction and operational excellence.
• Implement and monitor quality standards and best practices.
• Conduct regular audits and quality assurance reviews.
• Analyze quality metrics and provide actionable insights to improve processes.
• Collaborate with cross-functional teams to address quality issues and implement corrective actions.
• Utilize tools such as QAPro, Genesys, and Salesforce to monitor and improve quality metrics.
• Provide training and support to team members on quality standards and best practices.
• Stay updated with industry trends and best practices in quality assurance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Quality Management, or a related field.
• Minimum of 5 years of experience in a Quality Management or BPO role.
• Proven track record in driving operational excellence and improving quality metrics.
• Strong knowledge of quality assurance processes and standards.
• Experience with QAPro, Genesys, and Salesforce is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong analytical and problem-solving skills.

🛠️ Keahlian

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