Customer Service Coordinator - Logistics & Manufacturing Support

Join our dynamic team as a Customer Service Coordinator in the heart of Makassar, where you will play a pivotal role in ensuring seamless logistics operations and delivering exceptional customer satisfaction. This position is ideal for a detail-oriented professional with a passion for problem-solving and a commitment to customer-centric service.

At our company, we pride ourselves on being a leader in the logistics and manufacturing sector. Our mission is to streamline supply chain operations and provide top-notch customer service to our clients. As a Customer Service Coordinator, you will be at the forefront of this mission, working closely with our team to ensure that our customers' needs are met with efficiency and care.

In this role, you will handle customer inquiries, resolve complaints, and provide support to our logistics and manufacturing teams. You will use tools like Salesforce, Zendesk, and ERP systems to manage customer interactions and track service requests. This is an opportunity to grow within a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints related to logistics and manufacturing services.
• Provide exceptional customer service by resolving issues promptly and professionally.
• Coordinate with internal teams to ensure timely resolution of customer service requests.
• Use Salesforce and Zendesk to track and manage customer interactions.
• Utilize ERP systems to monitor and report on service performance metrics.
• Collaborate with the logistics and manufacturing teams to improve service quality.
• Conduct regular customer satisfaction surveys to gather feedback and identify areas for improvement.
• Stay updated with industry trends and best practices in customer service and logistics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the logistics or manufacturing sector.
• Proven track record of delivering excellent customer service and resolving customer issues.
• Proficiency in using Salesforce, Zendesk, and ERP systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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